Known Issue
Inconsistent Behavior After File Deletion
Date: September 11, 2024
CDM Version: 2.68
An inconsistency occurs when deleting a file from the detail view. When a user clicks the “Delete” button in the top-right corner while a file is open in the detail view, the file is deleted from the backend, but the detail view remains open and continues to display information about the deleted file.
Symptoms
- The file is successfully deleted from Cartularius Document Management in the background.
- The detail view remains open, showing outdated information about the now-deleted file.
- Refreshing the detail view results in an error message.
Error Message
Upon refreshing the detail view of a deleted file, users encounter the following error:
“Looks like there’s a problem.
Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other related details.
We couldn’t find the record you’re trying to access. It may have been deleted by another user, or there may have been a system error. Ask your administrator for help.”
Workaround
Until a permanent fix is implemented, users can follow these steps:
- After deleting a file, manually close the detail view.
- Refresh the main document list to see the updated file inventory.
- Avoid interacting with the detail view of a deleted file.
Impact
This issue may confuse users, as it creates a discrepancy between the file system’s actual state and what is displayed in the interface. It may also result in unnecessary error messages and potential data inconsistencies.
Status
Our development team has been alerted to this issue and is working on a resolution. We aim to address this in an upcoming update to ensure a consistent user experience when deleting files.
Additional Information
- The deletion process itself is successful, and the file is removed from the system despite the persistent detail view.
- Users should be cautious when working with files they believe may have been deleted and should verify file existence in the main document list.
We appreciate your patience and understanding while we work on a solution. For further questions or support, please contact our customer service at .